Orders are typically processed within 24 hours using the delivery timescale selected at the checkout.
As far as possible, we will aim to process orders placed before 3pm, Monday – Friday, on the same working day. Later orders may still be processed but risk missing the collection time for our couriers.
We offer a range of delivery timescales, from Next Day delivery to 3-5 working days with delivery charges reflecting speed of delivery.
Free Delivery is available on all UK orders over £85 + VAT using a Next Day delivery service (cut-off time is 3pm).
Next Day delivery available for mainland UK only. Delivery to Northern Ireland and British Isles in 2-3 working days.
Shipping costs reflect the dimensions & weight of the consignment, with lighter, smaller items costing less than heavier or larger products, in line with the charges levied by our couriers.
VAT is charged at the standard UK rate of 20%, apart from the Channel Islands where the VAT is 0%.
TreeMarker ships to all countries within the EU: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Spain, Slovakia, Slovenia, Sweden.
Orders destined for EU Member States will be delivered in 3-7 working days.
Shipping costs reflect the charges levied by our couriers, based on the weight of the consignment.
For orders in the EU we no longer charge VAT, but you may have to pay import VAT before the courier can complete the delivery. Import VAT will be charged at the local rate and the courier will contact you with regards the amount and payment before they can deliver the parcel to you.
Orders destined for the USA will be delivered in 6-8 working days.
We do not charge VAT on exports to the USA, but import duties and VAT may be charged at the local rate and the courier will contact you with regards the amount and payment before they can deliver the parcel to you.
If for any reason you are unhappy with your purchase, you can return it to us in its original condition (with packaging and tags intact) within 30 days of the purchase date. We will either exchange the item, issue a full refund or a credit note. Please note that if goods are not returned in the condition in which you received them; we reserve the right to refuse such returns.
If you decide you want to return something, please email us at firstname.lastname@example.org, including your order number, what you would like to return and why, and include any pictures if appropriate.
For items that are faulty or damaged, TreeMarker will provide an appropriate courier label and pay for the shipping cost of the return.
In all other instances you will need to cover the cost of the return postage.
Until the point it is dispatched, you can cancel your order by calling us on 01727 575460 or emailing email@example.com and quoting your order number (you can find this in the order confirmation email).
If your order has already been dispatched, it will have to be processed as a return.
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