TreeMarker | FAQs
What payment methods do you accept?
We accept the following payment methods:
- Major debit and credit cards (Visa, MasterCard, American Express)
- PayPal
Can I pay on account with a purchase order?
To apply for a 30-day credit account, please email finance@treemarker.co.uk with your completed Account Application Form.
Note: Credit accounts are available only to UK-registered companies and charities, subject to credit checks.
How can I tell if the items are in stock?
All items are in stock, unless otherwise stated.
The TreeMarker website is configured so you can only purchase in-stock items.
What are the delivery costs?
Shipping costs reflect the dimensions & weight of the consignment, with lighter, smaller items costing less than heavier or larger products, in line with the charges levied by our couriers.
What are the delivery timescales?
Orders are typically processed within 24 hours using the delivery timescale selected at the checkout.
As far as possible, we will aim to process orders placed before 3pm, Monday – Friday, on the same working day.
Later orders may still be processed but risk missing the collection time for our couriers.
We offer a range of delivery timescales, from Next Day Delivery to 3-5 working days with delivery charges reflecting speed of delivery.
International Shipping timescales vary by location.
Can I return my items?
You can return any item you purchase from TreeMarker within 30 days, for any reason.
If you’ve simply changed your mind, items must be unused and in their original packaging.
To initiate a return, please email sales@treemarker.co.uk with your order number, details of what you want to return and why, and include any pictures if relevant.
If the items are faulty or damaged, TreeMarker will provide a courier label and cover the return shipping costs. Otherwise, you will be responsible for return postage.
What if I have a complaint?
We aim for 100% customer satisfaction based on what we promise to fulfill and deliver.
If you are not happy with our products or service, please contact customer services by emailing sales@treemarker.co.uk so we can address your concerns.